Replacement and Return Policy
1. Eligibility for Replacement or Return :
Customers are entitled to request a replacement or return within 14 days of the purchase date, provided that the product is in its original condition, unused, and undamaged, accompanied by the purchase receipt.
2. Conditions for Return or Replacement :
- The product must be unused, undamaged, and free of any defects caused by misuse.
- Products must be returned in their original packaging, including all accessories and gifts that came with the product.
3. How to Submit a Request :
Customers can submit a replacement or return request via email or by visiting any of our branches, ensuring they provide the purchase receipt.
4. Non-Returnable Items :
Customized or personalized products are non-returnable unless a manufacturing defect is found.
5. Refund Process :
- If the return request is approved, the refund will be processed using the original payment method within 14 days.
- For replacement requests, the replacement product will be dispatched once the original product is received and verified.
Warranty Policy
1. Quality Guarantee :
All Murjan products come with a one-year quality warranty from the date of purchase, ensuring that products are free from any manufacturing defects.
2. Warranty Coverage :
- The warranty covers any defects in manufacturing or materials.
- The warranty does not cover damages resulting from misuse, neglect, or accidents.
3. How to Claim the Warranty :
In case of a manufacturing defect, customers can contact our customer service team for product inspection. If a defect is confirmed, the product will either be repaired or replaced at no cost.
4. After-Sales Service :
Murjan offers after-sales service to ensure customer satisfaction. Customers can reach out to us for any support or inquiries regarding their products.
This policy reflects Murjan’s commitment to providing high-quality service and ensuring customer satisfaction.